This letter pretty much sums up how my shopping experience has been this year. Hope you guys are more ready for the holiday than I am.
Dear stupid f*$#s at the Pottery Barn:
(no I didn't say that in the real letter, but I should've)
Last Wednesday (12/12/07) I placed my first, and what may very well be my last order with the Pottery Barn. After I placed my order , I continually checked back on the progress on your website only to find it still "in progress" a week later. Upon calling your customer service line yesterday, I was told by Ellie that my order appeared to be lost and that 2 of my items were now out of stock and I would not be able to get them. This was SO disappointing - as they were two of my main christmas gifts that were going to be given during our dinner this coming Saturday. Not only would I not have any gifts, I would have to make time to go and choose alternatives in just 2 days!! Meanwhile, I asked for those 2 items to be cancelled and since the rest of my order was in stock, I asked Ellie to please expedite those items for Saturday delivery.
I did receive an email today (Thursday) that my items had been shipped. To my surprise, the 2 items I was told were not in stock were shipped!! The good news is that I will have the gifts I originally wanted. The bad news is that I will have to make ANOTHER trip to the mall today to return the gift I bought in replacement for them last night. The straw that is absolutely breaking the camel's back here is that I just found out that my items will not arrive until MONDAY! This is just completely unacceptable considering I placed my order LAST WEDNESDAY!
I do not want to cancel my order, however, due to your failure, my parents will now not receive their gifts until after Christmas - possibly spring! I am so very disappointed. I was very much looking forward to being a long time customer of the Pottery Barn. I had recently gotten my first catalog and couldn't wait to get my first order. I am very let down that a ruined christmas would be my first and last experience.
A. Vaughn
So now thanks to them and Barnes & Noble, half of my presents won't be here until Monday - 2 days too late. I'm having to try REAL REAL hard to keep up the Christmas spirit, people. *sigh*
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That REALLY SUCKS! I can't believe they effed up your order that bad. I would call first thing after you get your order and complain again and demand a refund on the shipping and maybe even part of your order. Glad you got Ellie's name so that you have some documentation.
I hope you have a great holiday despite the incompetence of PB.
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